About us



Shilbrook Associates is a consultancy with a difference. We understand business, we understand community and – vitally – we understand the obstacles you face in getting the most out of digital.


  • For a digital strategy that really delivers, you need consultants who can respond to what the managers want. That’s us.


  • For advice on the way forward, you need consultants with wide experience of technical solutions. That’s us.


  • For your investment in engagement to pay off, you need consultants who can get your business ready to create sustainable, profitable communities. That’s us.


We have deep experience of many sectors, both not-for-profits (charities, membership, public sector) and commercial (publishing, customer communities and internal communications).


We are uniquely placed to support you make business sense of your networks and community.


Lawrence Clarke

Lawrence Clarke

Lawrence co-founded the social strategy agency Shilbrook Associates. He has deep experience of helping businesses engage with their audiences, both internal and external.  Lawrence has been working in the field of digital engagement since the mid-1990s, from online gaming to branded communities and corporate intranets – supporting more than 20 organisations.


Contact: lawrence@shilbrook.com. Mob: +44(0)7971 466 105

Peter Furtado

Peter Furtado

Peter has helped many membership organisations, charities and publishers to rethink their business models, and train their staff for online engagement. They include the National Trust, the Football Association, Sustrans, the Caravan Club and the British Medical Association, as well as commercial organizations including the R&D department of a FTSE 100 company and We Are Social, a web marketing and social agency. Peter co-founded Shilbrook Associates with Lawrence Clarke in 2012.


Contact: peter@shilbrook.com. Mob: +44(0)7967 396 984

Associate consultants

We have a growing stable of consultants experienced in helping organizations create and run successful internal and external social networks and communities.


Our consultants include:

Adrienne Lewis

Adrienne Lewis

Adrienne’s experience in digital transformation, enterprise collaboration, integrated communications, engagement and business change spans EMEA, Asia/Pacific and the US. Her track record encompasses senior management roles in the professional, telecoms and financial services sectors (Andersen / Accenture, Allen & Overy, BT Plc, Chubb, Financial Conduct Authority) as well as account director roles in the agency arena (Adidas, Barclays, BBC Worldwide, G4S, Sony, Unilever). She led the launch of Chubb’s global Jive social collaboration platform across 29 countries.

Steve Roth

Steve Roth

Steve is an experienced commercial publisher specialising in online engagement, with 15 years experience of creating and implementing digital strategies. An excellent communicator, he is adept at getting to the heart of a problem, and then finding quick and efficient solutions. He was previously Publisher and Director of Engagement with Euromoney/ Institutional Investor, where he ran a suite of online communities and transactional services connecting global institutional investors with asset managers. He has also carried out digital consultancy for a variety of commercial and member organisations.


We are platform agnostic and our approach is holistic, which means we have a range of partnerships with very different solutions and networks.


Telligent, based on the .net framework, is one of the most trusted and innovative enterprise collaboration and community software companies, specialising in social communities that can work for both a company’s employees and its external audiences. As an online community and private social networking solution it enhances customer support and increases employee productivity.

4 Roads

4 Roads are experts in online community strategy and implementation. Whether you’re after a central hub for internal communications, or you want a space to interact with your customers, 4, Roads, who are partners with Telligent, Sitecore and Hootsuite, will create a bespoke solution that meets the requirements of your audiences, and your business. The agency focuses on optimising a company’s online presence through growing and thriving communities and provides online community strategy and implementation services.


simply-communicate has been the community for internal communications professionals since 2005. Over 7,500 registered members and 21,000 communication professionals visiting each month to access hundreds of articles, case-studies and reports on various issues revolving around internal communications, social media, employee engagement and the internal stories of multinational companies across the globe.


NetXtra delivers creative solutions to empower organisations in the not-for-profit and commercial sectors to effectively engage with their audience online. NetXtra develops beautiful intuitive websites and is respected as a leading provider of complex integration projects and business intelligence solutions that streamline processes and enhance online interaction.