Make business sense of networks and community
Does your business use digital channels to build mutually beneficial relationships with your customers, members - or even your staff? Networking supports the customer journey; community completes the customer life-cycle and fosters deeper relationships. We can help you make business sense of your networks and your communities.
simplysucceed is your roadmap and community for creating a profitable collaborative network. Authored by Shilbrook it is supported by 100’s of case studies, tools and templates and industry reports. It’s the go-to-place for expert advice and guaranteed results!
Strategy - why invest in community?
Want to make your operations more efficient? Discover new business opportunities? Improve communications? Become a fully social business, inside and out? Clarify your short-term and long-term aims for building relationships, and choose the right strategy, the right processes, the right platforms.
Our services - how can we help?
Need to create a vibrant community but don’t know where to begin, or how to train your staff? Our transparent, easy-to-understand programmes of work take you step-by-step through the complex process, from preparing the business case to launch and beyond.
We’re social strategists who help organisations make business sense of networks and community online. We’ve been working with corporations, publishers, charities, professional associations, consumer groups and others for almost 20 years.
Knowledge - blogs and downloads
There’s a huge amount written about social media and online engagement. Our blogs, webinars and whitepapers aim to demythologise the field, and get to the heart of what you need to know in order to make sense of networks and community for your business.